Thursday, October 29, 2009

The Top 10 Mistakes Technology Companies Make

In working closely with technology providers over the years, I regularly discover that these companies are making common mistakes that devalue the company, leave revenue on the table, or jeopardize their long-term health. So this special article identifies the top 10 of these mistakes to help you avoid making them.

10. Failure to register a federal copyright for company-developed software

Your company has spent months, and maybe years developing the next-big-thing. You're out there licensing it to customers, fighting off competitors, and trying to maximize your revenues. What would you do if a customer was misusing your software? What if a competitor was copying parts of it to use in its product? There are various ways to respond to these problems, but one of the easiest to way to strengthen your claims is to register a copyright for the software with the United States Copyright Office. Registration provides you with an enhanced ability to have a court prevent infringing use of your software, and a greater amount of damages that are recoverable. The best part is that registration is relatively easy and inexpensive.

9. Licensing technology too broadly

So you've landed that big deal with that big customer. You've carefully priced the deal based upon your expectations of how the customer is going to use your technology - by a specific group within the customer's large organization. You're hoping that the success of this deal will lead to a greater adoption of your technology within the rest of the company, and ultimately more revenue for you. Unfortunately, you later learn that this one group is sharing your technology throughout the rest of the company, with no additional license fees to you, and there's nothing you can do about it. Why? By failing to carefully and narrowly draw up the license grant in your agreement, you've unwittingly granted the entire company the rights to use your technology, and you've left a pile of cash on the table.

8. Failure to provide detailed support and maintenance policies

Too often, once a company's technology is ready to be licensed, determining how to support the technology becomes an afterthought. General and non-descriptive obligations like "providing telephone and email support" and "providing updates" are invitations for disagreements and missed expectations. When is phone support being offered? How quickly will you respond to problems? What is considered and update and what is a new product for which you would charge the customer separately? Many times, you need your customer to provide you with certain information about the problem before you can diagnose and fix it. Set the appropriate expectations in your support and maintenance policies and avoid these issues in the future.

7. Not contracting customers to recurring support fees

Customers want and expect that you will be there to support your product, assist with problems, and provide them updates when you add features or fix bugs. Customers also expect that you will regularly charge them for these services, so why do so many technology vendors sell a product to a customer and fail to structure regular and recurring support fees? In general, a technology vendor's highest profit margins are realized through a support fee stream, and not in the upfront license charge.

6. Inadequate non-disclosure and non-compete agreements with employees and contractors

The technology business is one of the most competitive industries in the market. Why take a chance losing your competitive advantage by not ensuring that your intellectual property, customer lists, trade secrets, and other sensitive information are properly protected through appropriate agreements with your employees, contractors, and vendors? Finding and using some form agreement that you saw floating around on the Internet somewhere may actually make matters worse if you don't fully understand the terms. Moreover, simple steps can be taken to ensure that anything developed by your employees is, and remains, your company's property.

5. Giving away intellectual property ownership too liberally

Many technology companies develop customized technology for their customers, or make customized modifications to their existing technology on behalf of a particular customer. And most customers argue that if they're paying for it, they want to own it. But giving away your company's intellectual property in these instances can prevent you from reusing it for other customers - effectively shutting down a potential source of revenue in the future. And many times, your customers may not need to actually "own" the developments - a license right can often do the trick.

4. Using overly broad or subjective acceptance testing

It is not uncommon or unreasonable for customers to want to "kick the tires" of your technology before they pay for it. Problems arise when the customer has an unreasonable expectation of what the technology is supposed to achieve, and either want to withhold payment, or force you to provide extra services to meet that unreasonable expectation. This especially manifests itself when a customer includes acceptance testing language in a contract which is not tied to objective and realistic standards. Although it can be a laborious effort, taking the time to objectify these standards with the customer in the contract can save you significant time down the road, and get you paid faster.

3. Offering liberal source code escrow release conditions

For software developers, you know that your source code is the "crown jewels" of your business. It is the core of your technology, representing months or years of your blood, sweat, and tears. Yet many software companies are willing to give it away, for free, to their customers. How? By entering into a source code escrow agreement with a customer and allowing it to be released to them in situations where the code still holds value for you. Many customers will demand the source code be released to them if you stop supporting the software, but the intellectual property in the code may still be used in your other products or technology, effectively giving your customer the tools it needs to duplicate your technology. Creating very narrow and specific source code release conditions can minimize this impact.

2. Undervaluing technology

What is your technology worth? It's a difficult question, and value can be measured and determined in many ways. Many new technology companies feel compelled to undercharge for their technology in an effort to break into the market. Although there is certainly some merit in that, I see vendors consistently undervaluing what their technology is worth, leaving significant revenue on the table. Understanding the impact and loss to the customer if they DON'T license your technology is the first key to pricing your product. Plus, under-pricing your product can create an impression that the technology is "cheap" - not a label that will build a positive reputation of your company in the long run.

1. Using a form license and/or services agreement that doesn't fit your business model

Capturing exactly how you want to provide your product or services to your customer, allocating the risks, and creating each party's obligations and rights, is not a simple or quick process. Replicating some other company's form agreement not only exposes you to risks that you may not be aware of, but potentially violates the other company's copyright in their agreement, and raises the risks outlined in the other points of this list. Having a customized agreement created for you that aligns with your business processes, mitigates your risks, and addresses the laws that apply in your jurisdiction for your industry is a key component in running a successful technology business.

How to Can I Speed Up my Computer, Now?

Everybody always asks, "How can I speed up my Computer?" at some point. The fact of the matter is that, your PC or laptop will eventually slow down over time due to registry errors. I done a registry Clean on my computer 1 short year after purchase and I got over a 1251 PC errors! The difference that made was amazing!

When the question, “How can I speed up my computer?” came to my head first, I quickly discovered that these errors happen because of an unhealthy PC registry. The cause of this was mainly used process files that were left behind after I either Installed or uninstalled a program. Needless to say the degradation in performance was Dire.

As luck would have it, I also got a string of viruses at the time. But with some good anti-virus software, they got swiftly deleted. However, the damaged caused by the virus still remained. In the form of invalid registry entries. The only way you can answer the "How can I speed up my Computer?" question successfully is by buying a good registry cleaner.

This will clean up old, invalid process files and generally heal any damage that viruses and other malicious programs may have done. It will also point process files in the right direction when they have been knocked out of place by spyware or by a program that you or someone else may have moved to a different directory.

While Registry cleaners do eliminate a lot of errors from your slow running computer, more still needs to be done with windows to tweak if effectively for optimal performance. This is why I choose a complete PC optimization software, it gets all of your tweaks and errors fixed in one program, and they are about the same price as a standard registry cleaner.

Common knowledge of computers is also required even if the software does all the hard work. I have provided this knowledge for free, for your benefit. To finally help you answer that question “How can I speed up my computer?”

Sunday, October 25, 2009

Certifications To Consider For Computer-Related Careers

Employers always look at a candidate's credentials, to assess their capability to handle a specific position. The IT/Computer field is highly specialized and employees with specific certifications are in great demand. Some of the credentials related to computer careers are:

- A+ Certification: Comp TIA sponsors A+. This certification proves that the person has the skills and the training to detect computer problems and repair them. This is a simple certification program for new hardware technicians. A+ certification is not based on vendor specifications, though the core necessity of this certificate is Microsoft knowledge of the Windows operating system.

- Accelerated SAP: This certification is supported by SAP AG. This notes that the person is trained to use this skill in more than one category: Accelerated SAP Implementation, Customer Solution Strategy and Continuous Business Improvement.

- ACDT or Apple Certified Desktop Technician: The holder of this certification has the competence to repair and troubleshoot Macintosh desktop systems, such as Power Mac G5 and iMac. They can resolve and identify the common OSX problems and use Apple Service and Support practices and products to repair Apple hardware.

- ACHDS or Apple Certified Help Desk Specialist: This certification indicates that the holder has the OSX core practicality and also has the capability to configure key services, assist end users with essential Mac OSX material and perform basic troubleshooting. This certification provides the technical skills needed by a Mac OSX specialist, who operates a desktop to help or assist Mac OSX users with technical issues.

- ACPT or Apple Certified Portable Technician: This certification holder has the capacity to detect problems and also repair Macintosh portable systems such as PowerBook G4 and iBook. They emphasize identifying and resolving common OSX problems.

- AIS or Advanced Information Security
: This certification is used by IT networking and security professionals, who focus on assessing security risk to prevent security breaches. Security University offers this certification and it is a highly developed course that requires expert knowledge of security technologies. This certification is further broken down into two major areas: Anti Hacking Certification and Computer Security Fundamentals.

- CBNT or Certified Broadcast Network Technologist: This certification is designed for people who wish to use the basic networking hardware within broadcast facilities.

- CCDA or Cisco Certified Design Associate: This certification is supported by Cisco and authorizes the holder to demonstrate basic knowledge of network design within the Cisco Infrastructure. This certification also includes the designing routed and switched network involving WAN, LAN and also provides dial access service.

- CCE or Computer Certified Examiner: This credential is designed to authorize professionals in the field of computer forensics.

As the Internet world has grown in an amazing extent during the past two decades, the need for skilled professionals has also increased. IT professionals who attain the above certifications will almost always be gainfully employed.

Computer Technology Based on Molecular Biology

In about ten years, computer technology as we know it will stop advancing. Computer chips will not be able to get any smaller or any faster. That is when computer technology based on molecules will take over. From what I have seen in the last ten years, computers in 100 years will be whatever our imaginations can come up with. That could be good, but that could also be very bad. Given the capacity of the imagination, I am very concerned about what will happen because of technology.

The egotistic condition of being human is something that needs to be taken into account when debating for or against the advancement of technology. One trait people have that helps them survive is their self-centered outlook which extends to the outer limits of the universe. With the birth of Homo sapiens came intelligence and egotism great enough to threaten the equilibrium of the planet. People like to form nature around their lives, not the other way around. The human race is literally in a fight with nature.

One very strong instinct people have is to not die. In 100 years people will be having a debate on whether or not it is ethical to digitize our minds in order to live forever. I hope I am wrong, but I believe that if given enough time, we will be able to create some sort of an eternity. As we become more like computers and computers become more like us there will be a new species of life. We will have created life—computers with feelings and thoughts. In the future it will be easy to forget the implications of the advancements of technology because information will be more desirable than knowledge.

People will be able to have digital children that will never be in physical form and will never wear out or die. The children of the future will have “gods” for parents. The kids’ eternal life will depend on whether or not the parents grant it. This new world (or worlds) will inhabit people that are not conditioned by earth’s way of evolution where parents care for their kids because of a specie’s need to procreate in order to survive. The evolution of computers (or the people inside of them) will be shaped only by gaining comprehension of ways to “delete” others in order to survive forever.

Some serious contemplating needs to be done on this issue. One human flaw that may kill us in the end is the fact that we are too smart for our own good and yet too dumb to realize it. But, if we believe that our only flaw is in not advancing, then denial will be what ultimately kills us. If we are to survive we will need to understand that we do not understand and accept some things as they are.

Monday, October 19, 2009

Internet TV Questions and Answers

Talk to me more or less Internet TV?
1. What about IM.com? Is it worth it?2. How about Satellite TV for PC? Will I really get channel from all around the world at no cost, legally, and without risky my computer? It just got it and...

I want to monitor material live tv on my internet and run a usb to my hd tv,?
can anyone help me do this. I cant and will not pay $70.00 to $100.00 a month to the cable company. I know there are sites I can progress to for a download, but I can assure you, it...

Which would you fairly own: TV or Internet...?
:) I want both! :) Haha. But if I reeeaaally had to choose one, then I guess it would be the Internet. Without TV, I could still download TV programmes and watch video on YouTube and stuff. But without the...

where on earth is the TRUE internet?i get the impression approaching i m watching ad on tv!buy buy buy...wasnt resembling that few years ago.?
What is most annoying is that i get the same sites back,no business what string i give to search engines.I read there are billions of sites on the lattice and my impression is that there are a few hundreds.I know they...

How can i start an Internet TV?
Its through a tv tuner card by which u get access to tv & then u can record & ratify those videos from there on to the internet.here's some more detail abt that card:A TV tuner card is a computer component...

Does watching mass on TV or the internet fulfill your religious responsibility?
If so, can you just have it on in the milieu, while you are doing some work, or something? Could you get an iPod video, for example, and get Mass out of the way on your day after day commute? Would...

tv or radio or internet ?
Which of the ones would you pick as a wish to have and do.. pick one and tell us the use why you like that one instead of the other..If i didnt had anything and that i was simply to...

Would you to some extent survey internet video or TV shows?
Do you find it more convenient to watch shows on TV or the internet? tv shows.

Can anyone notify me what are some biddable internet service providers that tender elevated speed internet and cable TV?
I live in Knoxville TN but any names would help....and phone #'s if you hold them....I go to online college and my ISP won't come out til saturday...well I'm basically screwed because I won't know how to get my work in...

at&t vs comcast for tv,phone,internet?
I had comcast for basic cable and just not long switched to u-verse at&t for internet & digital cable w/ on demand and dvr. I have at&t for local & long distance phone. I recently saw an advert for...

Verizon High speed internet plus direct tv VS Comcast Internet and Cable?
Any suggestions would be great First off Verizon high speed is very expensive and not that quickly...maybe if you got FiOS but DSL is slow now. That person said Comcast Cable internet is much faster and they give you a...

have any body tride any of those internet cable tv website deal do you bring back hbo , mtv etc. does it work?
i came accross several websites that offer internet cable tv for very cheap prices here is one example http://www.sattellitetvonpc2007.com/have any body tried one of these ,does it realy work do you get real cable channels resembling mtv hbo spike discovery history...

Why does an internet video player show solid bright colors similar to an outmoded scrambled cable TV passageway?
I have a new computer and with some (not all) video players, it comes up near bright blocks of colors like watching a scrambled cable channel 15 years ago. Do I need to install something resembling Flash? or something else?This...

How can I cope next to waiting for my cable TV and internet to be fixed?
My Cable TV and internet is not working and I was told if I yell and shout about my Cable TV and internet not working and call time warner roughly my cable TV and internet not working that it will not...

how to download a movie or tv series surrounded by the internet?
i love watching,pls somebody help me.what do i need ?what website?what software?and pls tell me how to do it within laymans term,or at least from A to Z steps. i really want to learn this item. I am about to...

what are some moral sites for Internet TV?
http://www.veoh.comVeoh was just featured yesterday contained by USA Today as the best internet TV site on the web compared to others. They offer everything from uploaded home videos to lattice television shows. Also, if you like to post your...

Wireless router. I only kicked cable company and started satellite TV. I hold to win DSL for internet.?
The max speed for my DSL is 3 mega bytes. After connecting to a wireless 54G linksys wireless router, my speed is down to about 0.38 mbps. What can I do to increase the speed of my internet service?? please help...

what is th best road to see tv on the internet? i want to scrutinize films and tv series.?
trying to watch stuff on free links is just annoying now because so plentiful dont work so if any one knows a good service thats not too expensive let me know! Hi, a couple of links that might give a...

how can i manufacture my trellis show on tv and internet next to my friends?
i want to make a web show with my friends how product it and download it on a site like youtube or one similar, let lots of people know give or take a few it and hope it takes off...

What website can you download or survey tv shows on the internet for free?
I need a website or software where you can download all the conventional tv shows which are shown on cable and sky digital for free? youtube

What type of cable does at&t uses for internet? can you capture free cable tv beside it close to comcast??
if att uses coax cable con you get free internet? many people speak u can get free tv just like comcast is it true??also what type of modem do they give/rent/buy??what do you cogitate is better comcast att? why? ...

TV or Internet?
if you had to live without one which would it be? me id enjoy to say internet thats a hard question, possibly t.v. cuz i can watch all my favorite t.v. shows on the internet

Which site is the best to examine internet tv?
i know about ovguide and veoh, but I want to know if there's anything out there that would force me to get a 32 inch lcd right away to hook up to my computer. Hulu, a foreign television streaming site,...

IE Can Not Connect To The Internet ? - Repair it in Seconds !

Perhaps the most frustrating thing that can happen when browsing on the internet is unexpectedly having an IE can not connect to the Internet problem; not only that you can't work properly, you probably don't know what to do to take care of the problem. If you are hoping to learn an easy and powerful way for you to take care of these troubles, continue to browse the information that follows.

The web-browser you use for the internet is among the busiest of all your programs; you use various sites for business and pleasure, activate various online applications, and download various applications and information to your computer. Thus, as you can tell, there is a continual back-and-forth activity between your browser and your operating system - the part of your windows that enables this communication is referred to as the windows registry.

When there is a rupture in this registry part of windows, this is where you start having to deal with nuisances like an IE can not connect to the Internet problem, lock ups, error messages, and other similar hassles. The registry has the job of managing activity on your pc, including installations and removals; thus, if a software installation is faulty in some way, it may generate a 'broken' registry, among other problems. Then comes the challenge of trying to figure out what the problem is and being able to find that corrupted part and fix it. So what are our alternatives when this happens to us? There are two ways to go: repair it on our own or take the expensive route and call for help.

If you're frustrated by an IE can not connect to the Internet problem and think you have to look for a repair service - stop! You don't need to take that step - put that money back in your repair fund - you can take care of this without outside help, even if you've always looked for outside help in the past. Many websites out there offer downloads of registry cleaning tools that are created to scan your system, tracking down and correcting any irregularities with a simple click of your mouse. Nowadays, it's common for these tools to allow free scans and even free fixes (although it is limited). It's a good idea to load one of these utilities onto your pc; these annoying troubles can be stopped with just a few minutes of your time.

Tuesday, October 13, 2009

Creating a Backup Strategy to Avoid Disaster

Organize your data so it is easy to back up.

You want all your data files (e.g. Word documents, Excel documents, email, etc.) to be in folders that are all inside a single folder on your hard disk. Windows provides you with a folder named "My Documents" designed for this purpose. In Windows 95/98/ME there is a single My Documents folder shared by all users while Windows NT/2000/XP creates a separate My Documents folder for each login account. Backing up the "WinNTProfiles" folder in NT 4.0 or the "Documents and Settings" folder in Windows 2000/XP will back up the My Documents folders for all users if you are logged in as an administrator.

Many programs default to saving files in the My Documents folder and programs that can’t can usually be set to do so. You will probably want to create new folders under the My Documents folder to keep data from different applications or projects separate. You may need to read the documentation to learn how, but you should set each program to open documents from and save documents to the appropriate folders you have created under the My Documents folder. If you do this consistently you will know where all your data is on your hard disk and won't accidentally miss backing up important data.

Choose what device you will use to back up your data.

The most common devices to back up data have been tape drives, zip drives and flash drives. More recently, CDRW drives (CD read/write drives) are being used for backups. Your decision will be based on how much data you need to back up, what devices you already have that could be used for backups, and whether or not you can purchase a new backup device.

The least expensive devices are Iomega zip drives and disks. Zip disks come in 250MB and 100MB sizes. You must buy a zip drive designed for 250MB disks to use 250MB disks. All zip drives can work with 100MB zip disks. Zip drives come with software for backing up data to zip disks or you can copy the folder that all your data is under ("My Documents" or "Documents and Settings" to a zip disk if it will all fit.

Jaz drives come in 1GB and 2GB sizes and are similar to zip drives but are bigger and cost more. They use the same Iomega backup software as zip drives. You can also use DVD disks which are 4.7gig in size.

CDRW drives can be used like a 650MB floppy disk when using CDRW disks and packet writing software that comes with the drive. The disks you create will be readable only on other CDRW drives or CDR/DVD drives that support the multi-thread standard. All drives capable of reading CDRW disks require software to be installed that supports reading CDRW disks. You should use software that supports the UDF standard (most current CDRW packet writing software does) when writing files on your CDRW drive and install UDF reader software on computers with multithread CD or DVD drives that you want to read CDRW disks. Drives with early implementations of multithread may not be able to read CDRW disks even with UDF reader software installed. Free UDF readers are available from Ahead Software and Roxio. CDRW drives may come with backup or disaster recovery software but you should look carefully at the software bundled with a CDRW drive before purchasing it.

Unlike the previous devices, tape drives are designed specifically for backing up data. They hold more data, 4GB to more than 40GB, and require running a backup program both to backup or restore files. A tape drive cannot be used like a large floppy disk. Windows 95/98/ME does not come with backup software so you must use the software, if any, that comes with the tape drive, or purchase backup software. Windows NT has a backup program that works with most SCSI tape drives. Windows 2000/XP has a backup program that works with any removable media that can be written to from within Windows (e.g. zip, jaz, CDRW) and most tape drives. Tape is the least expensive media for very large amounts of data.

Develop a backup strategy.

You can just copy the files you need backed up onto removable media. This cannot be done with tape, but works with zip, jaz, and CDWR disks. It only works well if all your data fits on a single disk. Using a backup program allows using tape and can span more than one disk or tape if necessary. Backup programs also allow special backup series starting with a complete backup followed by backing up only files that have changed. Initially, assume doing complete backups. Ideally, you should back up your data on a daily basis. This guarantees that you won't lose more than one day's work if your hard disk crashes. In the strategies below, it also means you aren't completely dependent on any one disk or tape for your backups. Removable disks and tapes also go bad.

Strategy One: Gives you one work week of daily backups.

Label five media (disks or tapes) Monday, Tuesday, ..., Friday.
On a Monday, put Monday's media into its drive then copy/backup your "My Documents" folder or "Documents and Settings" folder to the media. Remove the media when all the files have been saved to it.
Repeat step 2 daily using the appropriately labelled media for each day. Erase the data on the backup media from the previous week either manually or through the backup program you are using before performing a new backup to it.
Strategy Two: This is an extension of Strategy One. It gives you one work week of daily backups plus one month of weekly backups.

Label four media Tuesday, Wednesday, Thursday, Friday.
Label five media 1st Monday, 2nd Monday, ..., 5th Monday.
On the first Monday of the month, delete any data already on your 1st Monday media then backup your data to it.
Backups on Tuesday through Friday will be the same as in Strategy One.
On the second, third, fourth, and fifth (if there is one) Monday of the month you would delete previous data then perform a current back up to the media labelled for that Monday.
Strategy Three: This is an extension of Strategy Two. It adds a year of monthly backups.

Replace the 1st Monday media in Strategy Two with 12 media labelled January, February, ..., December. On the first Monday of each month use the media labelled for that month erasing the data from the previous backup to that media. All other days of the month are as in Strategy Two.
Strategy Four: This is the minimalist backup strategy and is a cut down version of Strategy One. Use two media rather than five and label them A and B. Back up your data files daily alternating between the two media. This protects you against hard disk failure but not against viruses. Destructive viruses often go undetected for relatively long periods of time and you may need a backup that goes back days or weeks to recover data damaged by a virus. You should never use only one disk or tape for backups. All media can fail so you should have at least two backups in addition to working copies of your data.

Strategy Five: This is the easiest strategy if it's available to you. If you are faculty or staff at a university and your computer is on a LAN (local area network), you may be able to keep your files on a LAN file server where files are backed up to tape every night. Check with your local computer support group to see if this is the case and what restrictions or costs might be in place.

Which strategy to use depends on how far back in time you want to be able to restore data from and how much effort you are willing to devote to backups. Strategy Three is no more work than Strategy One, but requires more media and slightly more organization. If you use backup software you may be able to use partial backups that are called incremental and differential backups. Both start by doing a full backup followed by:

Incremental backups: They copy only files that have changed since the last backup into a new backup set. This is the most space efficient backup type but is the most difficult to do restores from. You might be able to do a full backup plus four incremental backups on a single media. If so, you would only need one disk or tape per week but might need to look in five different backup sets to find the right one to restore a file from. A complete restore requires restoring all five backup sets. Using incremental backups this way would lose a week's worth of backups if the media goes bad.

Differential backups: They copy all files that have changed since the last full backup into a new backup set. This means you only need to look in the full backup set and the most recent differential backup set to find the most recent version of a file. You only need to restore the full backup set and the most recent differential backup set to know you have the most recent version of all your data. Like the incremental backups, you might be able to put a full week of backups onto a single disk or tape and risk losing a full week of backup files if the media goes bad.

Complete backups on a daily basis are easiest to restore from. You use your most recent backup to recover the most recent version of a data file or go back to the previous backup that is appropriate if you want an earlier version of the file.

Online Computer Support

Online computer support’ can be defined as a kind of services that is provided by the companies in order to help the customer over different computer issues. computer support may be provided to the various companies or simple home users. It seems that every organization have a large number of computer whether it is working in technical fields or non-technical because it is a demand of the new generation who wants everything fast. Even a student always looks to computer for the entertainment, study and etc. So, it is very important to provide the efficient computer support over the different computer issues.

Major companies have own team of technicians for computer technical support or outsource the computer support to the other companies. Computer technical support can be divided into following different categories:

1. Online Computer Support: -- This category provides the computer support over the Internet.

1. Remote Computer Support: -- This category provides the computer support over the remote session. Many organizations are providing the remote support that is done by software which helps in taking the remote control of the user computer.

1. Telephonic Computer Support: -- This category provides the computer support over the telephone. Any customer can call the computer support center. Many companies are providing the toll-free numbers for their customers.
2. Door to door Computer Support: -- In this category, a technician provides the computer support at the user home. A user can call for this service at specific time duration.

We will discuss all the services that come under the online technical support, Online computer support mainly responsible for the computer optimization and repair but all list are the following:--

1. Computer Installation

2. Computer Optimization

3. Computer Repair

4. Computer Support

5. Computer Setup

6. Computer Support Services

7. Computer Setup and Install

8. Computer Troubleshoot

By all the above discussion, we can conclude that computer support plays an important in order to make the healthy relation with customers because it delivers the satisfaction and makes the reputation across the customers.